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For the safety of our staff and customer community, our stores are temporarily closed. Good news! Our website and apps are open as normal. To check out your delivery options head over to the delivery page.
- + Is sizeofficial.ie still operating?
We're here 24/7. You can continue to shop with us via sizeofficial.ie. Deliveries currently remain unaffected.
- + Will my order arrive on time? / How will coronavirus affect delivery timeframes?
All our carriers are running and delivering as expected. Our delivery timeframes shouldn't be affected, however with increased demand on our warehouse and carriers, there is potential for small delays. However this will be communicated to you
- + I have an order to collect from store - what should I do? / Can I pick up an existing Click & Collect order?
If you happen to have an outstanding order which is currently in one of our stores, you can leave the order safe and sound in our store until they re-open. Alternatively if you have an order in store and would like a refund, please contact our customer care team
- + When can I expect my refund?
There will be no extended delays on receiving your refund and this will be processed as normal. This timeframe remains at allowing up to 5 working days for the funds to show back in your account
- + Are there any items that you will not be able to deliver to me?
At this moment in time there are no items available which we will have a problem delivering to you
- + Is Click & Collect still available?
Due to the temporary closure of our stores to protect our staff and customer community, please note that click and collect to store is unavailable as of 17th March 2020. Rest assured we will let you know as soon as this option available again
- + If I have a question or enquiry – what should I do?
We understand the value of having someone there to speak to especially at this time. Our customer care team are here to help with your product and purchase queries from the saftey of their homes.
- + How can i return and items and are you extending your returns policy?
You can return your items to us through the usual channels, however we know you may need a little more time to do this. We've extended our returns policy from 14 days to 28 days.
- + How do I order online and collect in store?
Please note that our Customer Care team is currently experiencing a large volume of calls, emails & queries. As ever, our aim is to provide you with an answer to your questions as quickly as possible. Please refer to our FAQs before getting in touch as your questions may already be answered and also please be aware that as information and guidelines are changing on a daily basis, we will endeavour to keep this page and yourselves up to date.
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