Returns

How do I return something to you?

Return items via Rebound at a cost of €4.50 https://returns.sizeofficial.ie/

Free returns to Store

If you've paid by credit or debit card just pop down to one of our size? stores in the Republic of Ireland, take your despatch note and the goods you want to return, and the store team will be happy to offer you a refund or exchange.

By post

You can make your own arrangements through any postal carrier but we recommend you use one who can give you a "Certificate of Posting" as, until the parcel reaches us, it's your responsibility.

Please return to :

size? Internet Returns
Door 2
Michael Faraday Avenue
Milnrow
Rochdale
OL16 4FW

How long can I keep the order before returning?

From Friday 1st November 2024 to Wednesday 22nd January 2025 our refund and exchange policy will be relaxed so that refunds and exchanges will be given at anytime* during this period as long as the goods are accompanied with a valid receipt. All other terms and conditions apply.

*Please note that in the interest of customer service, we are unable to process refunds and exchanges between Thursday 26th December and Saturday 28th December 2024. THE REFUNDS & EXCHANGE POLICY WILL RESUME AS NORMAL ON SUNDAY 29TH DECEMBER 2024.

Returns can be made by visiting our returns portal here.

For a refund on purchases made via the size? website or app, you can send any unwanted items back to us for FREE . Please allow up to 14 days for your return to be processed once we receive it back in our warehouse. Once refunded it will show in your account within 3-5 days.

Please read our Terms & Conditions for more details. If you have a faulty/damaged item, please contact customer service to see how we can help you.

Exchanges in-store are accepted for items paid for by cash and credit/debit card only. Remember to take your proof of purchase with you too.

How long will it take to process my return?

Returns are usually processed within a few days of us receiving the goods back.

Please allow up to a week for refunds to show on your account. Sorry if this seems a little long but the timeframe is dictated by your bank or card issuer and we have no control over it.

We'll refund you by the same method as payment (i.e. same card, Paypal)

You've sent me the wrong items

We're only human and occasionally mistakes can happen. If it's happened to you we're very sorry and we'll do our best to get the right items to you as soon as possible.

Email onlinehelp@sizeofficial.ie

The item I received is faulty

If you think the item your received is faulty get in touch with Customer Service and we'll see what we can do about it.

Anything else I need to know?

Certain products we sell may have a slightly different returns policy but we'll let you know about this in the product description.

You can see our full returns and cancellation policies in the sites Terms & conditions