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Order and Deliveries
When we ship your order we will send you an email explaining that your order has been despatched, and a link so that you can track your order.
Please remember that what you see on the carriers tracking system will be behind where the consignment really is due to the delay in the information being received by our couriers when they collect from us. As a guideline for UK orders please allow up to 12 hours for your information to be received. For orders to Ireland please allow up to 24 hours.
Tracking may not be available on some International orders. Please allow the full delivery time before contacting.
Unfortunately, once the order has been placed we can't change it before despatch. Sorry.
Our carrier delivers between 8am and 8pm, and in some cases a signature may be required. Don't worry if you are not at home when our courier calls they will attempt to leave your order with a neighbour, or, if a signature is not required, will leave in a safe, dry place. They will also leave a calling card with the details of where they have left your parcel.
If it is not possible to leave your parcel they will leave a calling card and attempt a re-delivery on the next working day, or you can rearrange your delivery day by following the instructions on the calling card.
We understand you want your new size? gear as soon as possible so we’ll email you as soon as it’s been despatched to let you know. We'll also send you a link which you can use to access our couriers website to track the delivery.
Standard: Within 2-5 days - Cost: €4
Visit our delivery page for more information on delivery.
Yes, if a discount code was applied to your order we will adjust the refund to reflect this.
Sometimes we don’t send everything you ordered at the same time. Please check your despatch note or emails for more information on whether the remainder of your order will follow. If we have not been able to supply all the items in your order we will email you to let you know, and only take payment for what we have despatched.
If the delivery note says an item should be in your parcel but isn’t, please contact our Customer Service team and we’ll look into it.
At certain times we are unable to send all of the items that you have ordered. If this is the case, we will send you an email letting you know of any items that are missing from your order.
Please note that we will provide a full refund for any items that have not been sent.
If you have not received communication that an item was not available and not received your full refund after 5 working days, then please contact our Customer Care team.
If you think the item your received is faulty get in touch with Customer Service and we’ll see what we can do about it.
We ship a large portion of our orders from the UK and are therefore anticipating slower delivery lead times throughout January as we and our delivery partners make changes to our delivery services to accommodate the new customs process. Rest assured, we won’t be passing any customs fees onto you and will be covering the full amount.
We're only human and occasionally mistakes can happen. If it’s happened to you we’re very sorry and we’ll do our best to get the right items to you as soon as possible. Get in touch with our customer service team and let us know.
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