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    Frequently Asked Questions

    We're sorry that your order was cancelled.

    If the item(s) you've ordered is out of stock at the time of packing your order, we need to cancel it.

    Our customer service team won't know if a product is coming back in or not, so why not take a look at our New In section to see if something catches your eye.

    When we ship your order we will send you an email explaining that your order has been despatched, and a link so that you can track your order.

    Please remember that what you see on the carriers tracking system will be behind where the consignment really is due to the delay in the information being received by our couriers when they collect from us. As a guideline for UK orders please allow up to 12 hours for your information to be received. For orders to Ireland please allow up to 24 hours.

    Tracking may not be available on some International orders. Please allow the full delivery time before contacting.

    Free returns to Store.

    All orders can be returned in-store, just take your despatch note and the goods you want to return, and the store team will be happy to assist you. 

    Your refund/exchange will be processed at the till point. Please allow up to 5 days for it to show in your account. We can refund all payment methods in Store!

    Unfortunately, we can't take orders paid by PayPal or Apple Payback in-store, these orders will need to be posted back to our warehouse.


    By Post

    Return your items via Rebound at a cost of €4.50 https://returns.sizeofficial.ie/


    Once the order is placed you cannot cancel it. There will be a free returns sticker enclosed within your package so please post it back to us using this.

    If you ordered by the 18th December you will get your order for xmas!!

    You can track your order here.

    Look out for updates from the courier in your inbox!


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