Returns and Refunds

From Friday 1st November 2024 to Wednesday 22nd January 2025 our refund and exchange policy will be relaxed so that refunds and exchanges will be given at anytime* during this period as long as the goods are accompanied with a valid receipt. All other terms and conditions apply.

*Please note that in the interest of customer service, we are unable to process refunds and exchanges between Thursday 26th December and Saturday 28th December 2024. THE REFUNDS & EXCHANGE POLICY WILL RESUME AS NORMAL ON SUNDAY 29TH DECEMBER 2024.

Returns can be made by visiting our returns portal here.

For a refund on purchases made via the size? website or app, you can send any unwanted items back to us for FREE . Please allow up to 14 days for your return to be processed once we receive it back in our warehouse. Once refunded it will show in your account within 3-5 days.

Please read our Terms & Conditions for more details. If you have a faulty/damaged item, please contact customer service to see how we can help you.

Exchanges in-store are accepted for items paid for by cash and credit/debit card only. Remember to take your proof of purchase with you too.

Orders must be returned within 28 days by post or within store and must be accompanied by a receipt.

In store

By post

You can make your own arrangements through any postal carrier but we recommend you use one who can give you a "Certificate of Posting" as, until the parcel reaches us, it's your responsibility.

Please return to :

size? Internet Returns
Door 2
Michael Faraday Avenue
Milnrow
Rochdale
OL16 4FW

Refunds are usually processed within a few days of us receiving the goods back.

Please allow a further week for the amount to show on your account. Sorry if this seems a little long but the timeframe is dictated by your bank or card issuer and we have no control over it.

We'll refund you by the same method as payment (i.e. same card, Paypal)